We have bought hundreds of homes for all sorts of people.
From our surveys, around 95 in every hundred are very happy with our service.
Below are testimonial snippets from some of our customers.
We were very fortunate to have your honest advice all along Dear Simone, Mal and Matthew!
Thanks so much for the beautiful flowers.!!! :) :) :)
We are touched by your kindness and unwavering support.
We were very fortunate to have your honest advice all along and we really appreciate your guidance at every step of the journey towards our new home.
Thanks once again!
Madhu & Rasik
We couldn’t have done it without you both! Dear Simone and Matthew, Thank you! We couldn’t have done it without you both! Couldn’t help smiling throughout my inspection after the purchase knowing the beautiful home you have gotten for us. More so when “to-be” home buyers continue to pour in showing interest in the house they can no longer buy! p.s. You are always welcome to jump on our trampoline! – James & Joenice
Joenice & James
Not dissimilar to the relationship you have with your obstetrician when you’re having a baby. It’s quite intense, emotional and personal.. Hi Gina,
We just wanted to touch base again to thank you for your assistance with this purchase.
I decided last night that the whole experience of dealing with you guys was not dissimilar to the relationship you have with your obstetrician when you’re having a baby. It’s quite intense, emotional and personal for a very brief period of time, then we all move on quickly and don’t cross paths again (until next time……………..). Very glad that we got a house this time and not a baby!
We could not fault your professionalism, integrity and calm throughout the process and would not hesitate to recommend you to friends and colleagues.
R & W
R & W
The late night calls to us and knowing you had the process under control was a great support Dear Gina and Mal,
Michael and I wanted to thank you so much for your support and guidance during the purchase of our home.
You very kindly and politely steered us away from the wrong properties to purchase and towards the right property for us. We are thrilled with our new home and are very grateful for your expert guidance and application during the purchase process.
We would never have bought this property on our own as we were overseas for the final weeks of the listing period . The late night calls to us and knowing you had the process under control was a great support. When our plane landed as we returned home, there
was an email from you both congratulating us on our purchase. Such a joy and very exciting to buy a home as we were flying home from the USA.
We enjoyed our time with you both and now look forward to showing you our new home once the renovations are complete.
Kerrie and Michael Creelman
Kerrie & Michael Creelman
Thank you both so much for all your time, coaching and bidding - definitely an art to securing the right place. Mal and Gina
Last week when I had laryngitis and Chris was boarding a flight to San Francisco, I was wondering how on earth I would buy ...South Yarra on my own!! Then you guys stepped in to help.
Thank you both so much for all your time, coaching and bidding - definitely an art to securing the right place. I am really glad you also like the property and think it is right for us.
We are a good team.
Kathy and Chris
Kathy & Chris
So I just wanted to thank you and Mal for being part of this success story . Gina,
How are you ?
I was just thinking about you and was wondering how you were ?
I missed to let you know that our house was selected as the cover of the recent May issue of the Australian House and garden magazine with a 10 pages special as well ( I have a copy if you want since it is not for sale anymore ). We also had a special story on the domain page and other medias . This is what I call a success story , buying a house with a serious need of TLC but in a good location ( as you know land prices in our street have gone up with number 62 recently selling for over 3 M ).
So I just wanted to thank you and Mal for being part of this success story .
( the house won runner up best renovation /won best renovated kitchen /won runner up for best outdoor space at last year's HIA awards). Not bad for a house that was lacking quality finishes when we bought it . It shows that faith , vision and collaborating with a great interior architect ( Austin Design) and a great builder( atkinson -Pontifex) can really take a house from drab to fab ( our house is still currently in demand for magazines and online media features ).
So thank you to you both for assisting us when trying to purchase a house .
Well , I can only say that I miss seeing you and talking to you .
I hope that all is well with you , work and most importantly with the family .
Big kisses Gina and to Mal of course .
Best wishes .
Ghabida & Frank
We ... will forever be grateful to you ... from saving us from all the bad houses we would have bought had we not worked with you Dear Mal and Gina,
I held off writing this letter waiting for the buzz and fizz to settle down, the giddiness to disappear - but it hasn't! We're now in the house and even the cons of it haven't popped the bubble of joy we feel.
I just wanted to say a huge and resounding thank you on behalf of my husband and I, on behalf of our children and on behalf of our families who can now stop worrying about us.
When we started the house-buying process we were text-book first home buyers, naive and rose-coloured glasses firmly in place. Fast-forward nine months later and we've undergone something of a metamorphosis. You indulged us just enough (out of politeness, perhaps!), pushed us, humored us, challenged us and most importantly, somehow managed to educate us.
You have helped preserve our marriage and given us the ability to have our children grow up in a beautiful family home with wonderful private and public schools nearby. As well as a park. And public transport. And decent cafes and restaurants. And even nice neighbours, And did I mention the the option of great government schools?
We really feel we have one the lotto and will forever be grateful to you and the team at James from saving us from all the bad houses we would have bought had we not worked with you.
I've no doubt we were not the easiest of clients - thank you, truly, for sticking with us, keeping us on track and having helped make our dream come true.
Delighted home buyer in the east.
Most importantly throughout the whole process you did as you said you would do. Hi Gina,
Hope you are well and had another successful week!
Just a short note to say a very big thank you to you and Mal for all your help in securing our family home in Malvern East. We would not have been able to purchase the property for the price without your assistance. Your involvement really opened our eyes to the information disadvantage that buyers face when dealing with real estate agents. Your experience was invaluable as we entered the negotiation process and you took us through the process step by step, explained everything clearly and mapped out potential options/outcomes. Your involvement ensured that the buying process was relatively stress free. You worked hard and tried different strategies to get a result, and kept on pushing until we reached a result.
We really appreciated how you listened to what we wanted, provided honest feedback and tested our preferences. There was never any pressure to pursue any opportunity. You and Mal worked extremely well as a team and we felt we benefited from the collective expertise of JBA. Most importantly throughout the whole process you did as you said you would do.
We have settled into our new home now and love it. The kids enjoy the extra space and it is true what Mal said, “a happy wife, a happy life”. A huge thanks again and we would highly recommend your services for others looking for a home.
William and Jennifer
Jennifer & William
You really have changed our lives. Dear Mal and Gina,
I've written a testimonial - horrifyingly late but taken me a week to come up for air post-move.
Please feel free to use the below as you see fit (anonymously, please). I am happy to tweak make changes if something isn't right, doesn't resonate, needs editing.
Thank you both again for the generosity, protectionism and professionalism you showed us. You really have changed our lives.
We'll be in this house for life, but if we do indeed win the lotto one day you'll be the first call we make!
Please both do stop by for a tea, green smoothie or glass of vino one day.
Hope to do it again one day! Hi Gina
Thanks - Mark and I are very happy with the great result!
Thanks also to you and Mal for the past few months support and guidance - once again it has been very worthwhile (emotionally and financially) to have you working with us.
Hope to do it again one day!
Trudie & Mark
they were 100% committed, professional, advised us every step of the way, and never lost focus. Their wealth of knowledge and experience is unsurpassed. We wouldn't be happily settled in Melbourne in a wonderful home in a great location without James Buyer Advocates.
Despite having bought and sold homes during our many relocations and for investment over the last 25 years we were daunted at the prospect of buying a family home in Melbourne. We flew to Melbourne from interstate and viewed 9 houses in one day then met with Mal and Gina for a chat. The next day we viewed one more house i.e. at 5pm on a Friday before flying back home on Saturday morning. This house was "the one" but it was being privately auctioned on Monday, less than 72 hours away. We called Mal promptly and engaged James Buyer Advocates. Mal and Gina set the wheels in motion - pest inspection, building report, legals, rating & all things required to buy a house at auction were organised in record time. And Mal - what a legend - got the house for us at auction!!! We couldn't have done this without Mal and Gina and their team - they were 100% committed, professional, advised us every step of the way, and never lost focus. Their wealth of knowledge and experience is unsurpassed.
We're still in awe of what they did - thanks again guys.
DC & RC
You guys were so professional and understanding Thanks again for all the help Mal, Gina & Simone, you guys were so professional and understanding. I don't think we could have done it without your help. You all were outstanding and made us feel very comfortable the whole way through Thank you!
Emily & Baden
Emily & Baden
we would not have even been at the races today if we had not called you Dear Simone and Craig,
So sat with a glass of Shiraz as adrenaline now subsided and reflecting on a job well done by all I think.
You’ve done a brilliant job as a team to get us into this position in a matter of a few days; there is no doubt we would not have even been at the races today if we had not called you. You called it just right in terms of strategy.
We now get to forget about 6 months of house hunting or 18 months of construction, at a price we would take every day of the week. We are very happy.
I will absolutely take credit for realising I didn’t know what I was doing and had the sense to call!
Enjoy your weekends and pass on my thanks to the rest of the team.
CG & PG
we bought the right house for the right price with the right buyers advocates! Hi Simone,
We are happily settled into our new home and we can say for certain we bought the right house for the right price with the right buyers advocates!
Hindsight gives you amazing perspective when you are unsure about the property market, especially when you are a new overseas resident and have no idea which suburbs and streets are considered most desirable.
Luckily for us, your insight and professionalism gave us the best chance at securing a family home in a record 3 week period, not an easy feat in the competitive inner eastern suburbs!
I would recommend your services to any buyer that wants peace of mind when making such an important home or investment purchase.
Teresa & Lawrence
Teresa and Lawrence
nearly 6 years on, how valuable your advice was in buying ? Lyndhurst Crescent. Hi Mal
Hope all is well – looks like your business is expanding rapidly! Well done.
I thought I’d drop you a line to say, nearly 6 years on, how valuable your advice was in buying ? Lyndhurst Crescent. We thoroughly love the house and the area. I don’t think we could afford to buy it now!!! If you’re interested, here is a link to our architect’s website that shows some images of the house post renovation (the first 10 photos).
If you are ever in the area with a few spare minutes, please pop by for a coffee.
We absolutely could not have bought our new place without them. Having found our ideal inner city warehouse conversion we decided to engage James Buyer Advocates to help us with the buying process. It was the best decision we made. From the first conversation with Rhianna in the office to the pre-settlement inspection with Simone the service we received was exceptional. With the support of Simone and Mal we felt in safe hands every step of the way - they have a great mix of skills, experience and personal engagement. The level of commitment they showed was outstanding - Simone took our late night calls, our early morning calls and came to meet us at locations that were convenient for us and even waited outside the selling agent's office to ensure our offer deadline was met. We absolutely could not have bought our new place without them.
PR & RR
all your experience and professionalism, a defining factor to this success Dear Gina, Rhianna and Mal,
First of all, highly appreciate your and all team members' effort on this purchase. Meanwhile, all your experience and professionalism, a defining factor to this success, leave me a deep impression.
Anyway, thanks again and look forward to the meeting at Melbourne.
It was enjoyable for us to work with people who provided such an experienced professional but also personal service. You don’t get the pleasure of experiencing this very often. Dear Gina and Mal,
With many thanks and appreciation for all your time, work and effort in helping us purchase our property. It was a huge shock for me as I never expected we would be successful in the purchase of ... Street Kew.
We have enjoyed working with you. The process was fun given that we didn’t have to take on the responsibility and all the stress associated with buying a new home. We enjoyed the customer service you offered, your attention to detail and your instant availability in providing service whenever we needed something. It was enjoyable for us to work with people who provided such an experienced professional but also personal service. You don’t get the pleasure of experiencing this very often.
From the very beginning, we felt very comfortable and confident with the approach you were taking. It was therefore easy to trust that the journey would unfold itself however and whichever way was best for us.
It was a fun and exciting journey with the privilege of your company and expertise AND we are delighted with the outcome. Thank you!
Veronica and David
Veronica & David
I thought their list of desires to budget was pretty ambitious but as usual yourself and the team came through with wise advice good counsel and patience Hi Mal - thankyou once again for finding the right home for another member of our family - house no 5 for the ... clan! They are ecstatic! I have to say I thought their list of desires to budget was pretty ambitious but as usual yourself and the team came through with wise advice good counsel and patience. Thanks so much , - until the next house -
You've kept us away from places and decisions we might have fallen into and helped us focus on solutions which met what we really needed. Dear Gina
Your working with us has been invaluable. For starters, your willingness to share your experience through your weekly emails and the website educated us on many aspects of the market and the buying process. That meant our discussions were much more firmly based and we could see where your advice and recommendations were coming from. You've kept us away from places and decisions we might have fallen into and helped us focus on solutions which met what we really needed. We would likely have missed some of the important pre-auction steps and we certainly wouldn't have controlled the auction on Saturday the way you did. (Glad that final potential buyer couldn't get through to Hong Kong though!)
Once again, many thanks to you all.
Jon and Jude
Jude & Jon
People will tell you that whoever has the most money wins, but there are other smart ways you can prepare and secure the home you want. "We were new to Melbourne and unfamiliar with the auction process, we'd been looking for the perfect home for six months and had missed out on three at auction.
When we finally found the right home—the one we knew we'd regret missing out on we contacted Mal.
Mal and Gina were amazing. They walked us through the process step-by-step, worked through the due diligence and gave us the emotional support we needed to help us make clear decisions at a very stressful time.
It's obvious from the minute you meet them that the team at 'James' are not only true professionals, but that they love what they do and care about the clients they work with.
People will tell you that whoever has the most money wins, but there are other smart ways you can prepare and secure the home you want. With countless calls, late night meetings and by going above and beyond over the course of a week Mal and Gina helped us to buy our dream home prior to auction even though there were a slew of other buyers lined up.
Smart, professional and caring is a rare combination in any business these days. You know it when you experience, we know how lucky we were to have had Mal and Gina going into bat for us."
B & M
If anything, although our vendor was a pig to deal with, I doubt we could have bought the house 12 months on is my feeling Mal,
Just a quick note to say G’day. We were talking about you yesterday over a wine with a few friends when we described our off market journey.
All good at our end, we are loving the house, business is pretty good too and you were right we have not regretted the decision (for one minute). If anything, although our vendor was a pig to deal with, I doubt we could have bought the house 12 months on is my feeling. Been some big sales around the area.
Hope you and the family got a break over the winter, sorry to hear the Pies are not going to be a conflict of interest for you come September!
really happy with our purchase, so thank you for all your help! Hi Gina
I hope you are well. We’re well settled into our new home and loving it – really happy with our purchase, so thank you for all your help! Currently working through plans to refurbish with the architect.
Thought you might be interested!
We are so incredibly thankful that we didn’t have to go to auction and we still can’t believe that we got our house for such a good price. Dear Gina & Mal,
Kate and I have been reading the coverage of the auctions this weekend. It sounds like quite a few comparable properties went volcano (as you call it). We are so incredibly thankful that we didn’t have to go to auction and we still can’t believe that we got our house for such a good price. We had a big family lunch yesterday and probably bored the pants off everyone by showing them photos and singing your praises.
So no worries about buyers’ regrets in this house - four days later and we are still over the moon!
AB & KS
AB & KS
glen iris (stonnington)
What a great team you make, working together so seamlessly - truly seasoned professionals. Gina, Mal & Rhianna
What a great team you make, working together so seamlessly - truly seasoned professionals. Thank you so much for your work in securing a great property for us today, we are really excited to be beginning a new chapter of our lives.
I hope the rest of your day went as well as the morning did.
Cheers and speak soon
Nicole, Paul, Charlie & Jack.
Nicole & Paul
Adam Gardner, who, as a qualified valuer........ had my best interests at heart I personally used and recommend James Buyer Advocates and in particular Adam Gardner, who, as a qualified valuer and buyers advocate, assisted me greatly in the not so easy due diligence process of buying a high end apartment. Values, finding a good one, body corporates, contracts and of course dealing with agents are areas where big mistakes can and are possible. I felt totally comfortable that Adam had my best interests at heart. He managed to ensure that we dodged all those potential bullets and bought well. Most impressive was the prediction of how this would pan out and the end result. I unreservedly recommended this fine young man!
it was refreshing to work with a team who truly only had the clients' best interests in mind Dear Mal and Gina
Thank you both for all your support advice and guidance which assisted us greatly during the search for our new home.
Your feedback was always well researched, accurate and level headed which assisted in counteracting our natural tendency to be reactionary and emotional. You never seemed to mind being called late at night or on weekends, and even our frequent changes in opinion did not phase you. In an industry rife with exaggeration, deception and self interest, it was refreshing to work with a team who truly only had the clients' best interests in mind. We never felt rushed or pressured to purchase and when we were ready to buy, we were comfortable in the knowledge that all the appropriate research had been done and there were going to be no surprises.
It was a pleasure to work with you on and by our side. Until next time...
Uri and Karen.
Karen & Uri
Your attention to detail and commitment to helping us find the right property were tremendous Dear Gina and Adam,
We just wanted to say a huge THANK YOU to you both (and Mal) for helping us purchase ?? We love the house and can't wait to move in.
Thank you for making the entire process so much easier and enjoyable. Your attention to detail and commitment to helping us find the right property were tremendous and greatly appreciated.
Thank you both again and we look forward to speaking soon.
Danielle and Ben
Danielle & Ben
st kilda east
We would have most certainly not been successful, if it wasn't for the invaluable work . . . Thank you to the James team for the assistance you have provided us in our search for our new family home. We would have most certainly not been successful, if it wasn't for the invaluable work that you carried out in procuring it for us. We certainly appreciate your constant, open and clear communications you kept with us thoughout the entire process of searching and purchasing our new house. We have since been singing praises of the work you do, and have passed on your details to family and friends who are in search for their new home. Thank you again!
As soon as we signed up, we both immediately felt relieved . . . James Team - thank you so much for helping us secure our perfect home. As soon as we signed up, we both immediately felt relieved (ie. weight lifted off our shoulders) and to know that someone else is looking out for us. We both also learnt a lot from you along the way - e.g. what qualities to look for in a home, and that we should be patient and also fussy in what to look for. We were ecstatic that we were able to find the home within a few months (as we had sold our previous home and had to find a new home by settlement date). We have now moved in and loving every single minute of it . We both have the comfort we have found the right property for us and are certain that we would not have secured it without your help. I would highly recommend everyone to consider using buyers advocate considering that it is one of our major long term investments.
Sam & Warren
Getting you involved was the best decision we made. Hi Gina, thank you for the help. Getting you involved was the best decision we made. The bidding strategy won us the house. We are very excited, so are the girls. Thank you once again! Gita & Ashish
Gita Vengurlekar & Ashish Bajel
They pursued and purchased a landmark property Thank you so much. We were thrilled with the dedication and professionalism and most of all enthusiasm of the Mal, Gina & Adam G. They pursued and purchased a landmark property for us in Northcote against the odds on a very super Saturday. We would not hesitate to use their services again. Louise.
. . . ended up snapping the property up for much less than we anticipated Buying an investment property was even more difficult than buying our family home because thinking about potential future value and understanding the factors that influence rental income weren’t first nature to us. Fortunately, the team at James had the expertise as well as the time, dedication and effort that we lacked. Looking at a number of properties before the one we bought and telling us why not to buy certain properties was really important too, saving us time and effort.
When it came to the strategy in the days leading up to and including the day of the auction, we were totally confident in James's approach. As it turned out, she adapted to an unexpected event at the auction itself and ended up snapping the property up for much less than we anticipated. We’ll definitely use James again and have already recommended them to others.
We couldn't have done it without both of you Thanks to James.
Whilst the price was higher than we first expected, we are thrilled. Still can't believe it!
We couldn't have done it without both of you and you made the whole process so much easier and more relaxed.
We will definitely recommend you to friends etc!
Terri & Lambros
Terri & Lambros
One year on ... Hi Guys
As the trees in ?? Rd blossom again, it reminds me of a year ago just prior to moving in. We were driving past our house almost daily, itching to move into the new neighbourhood and contemplating what life would be like.
As we start to plan for some investment in restoration, we are still so thrilled to be here. I think back to a comment someone made when James made our first and only bid in the auction: "Wow, they must really want it."
We absolutely did and through your support, we knew what was required to get it and had planned accordingly.
I still read the James market news each weekend to see what's happening. With a strong market currently, I'm pleased we found and bought our place when we did.
I hope you are both well and all the best for the spring selling season.
Lisa & Matt
We really did end up with our dream home after all, at what we consider to be an exceptional buying price in a very strong market Hi Gina,
That is a truly outstanding result! We can't thank you all enough! I can't allow myself to believe the result you achieved on our behalf of our family. It means the world to us. You guys are the A team! We know that we would not have been able to achieve the same result if we were managing this directly ourselves.
I have been looking at the videos/ pictures of the house over and over and over today and still can't quite believe it will be ours fully in 60 days. We really did end up with our dream home after all, at what we consider to be an exceptional buying price in a very strong market. It's clear that you had flawlessly executed a stellar negotiating strategy with precision timing and a whole lot of nerve to close this outstanding deal. Our extended family is also thrilled and we will be hosting Xmas next year at our "new house" given the wonderful entertaining areas. Amazing! I love the period features so much and I have to add I am thrilled to have a conservatory (as I have one now and love it) and a real fireplace for cooking crumpets with the kids, it's the icing on the cake. I think this place was really meant for us. One last thought - thank you sooooo much for talking us out of ??? address, we have come a long way and ??? address was well worth the wait! Thanks for your guidance and patience too.
Megan & Mark Tarrant
We negotiated on a home for six months and couldn't reach our suggested price target. So we stopped. We charged no fee. The home is still for sale nearly 12 months later. Dear Mal, Gina & Adam,
Thank you for all your care and attention over the last 12 months during our house finding/buying journey. All 3 of you not only made the whole process much more user friendly and less stressful. We really appreciated your professional manner yet throughout we felt comfortable dealing with you as friends. Would recommend your services to anyone and will never buy again without your guidance/services.
Karen Wallis John Kourambas
We are OVER the moon! Dear James,
We are OVER the moon. Thanks once again for all your help on this. I still can't quite believe its happened!
Andrea & Paul
We would never have achieved this result without your expert understanding of the market and sage advice. Dear Mal, Gina & Adam G,
We wish to sincerely thank you all so much!
We are so thrilled with the purchase and it's all still sinking in. We will definitely be popping champagne very soon.
We know this house is going to be an amazing family home for us and we would never have achieved this result without your expert understanding of the market and sage advice.
Thanks again and we look forward to having a celebratory drink when we next see you.
Best regards Sally and Phil
Sally & Phil
There's no way we would have been confident enough to buy this property within this ridiculous time frame without being able to trust and rely on your judgement. Thanks James for all your help over the past few days. It has been a whirlwind process from engaging you Wednesday, to inspecting the house we wound up wanting Thursday and then buying the property at auction on Saturday. Not quite the 4-6+ month timeframe we were expecting!
The locality and property insights you gave us were first rate and there's no way we would have been confident enough to buy this property within this ridiculous time frame without being able to trust and rely on your judgement. We really appreciated your openness, patience and honesty during this time.
Your assistance in getting all the due diligence (building, pest, council checks etc) and legals sorted plus arranging and assisting with a hugely thorough look through the property in record time was invaluable. You really helped us focus on whether this was the right purchasing decision for us and took away the other pains.
Your estimates for where the auction price could get to were absolutely on the money and we're incredibly pleased that we were successful on the day! It made an incredibly nerve wracking process far more enjoyable with a lot less surprises. It was also great seeing the James team in action - swaggering around in his grand hunting suit controlling the flow of the auction.
Am very glad we got the area with the buzz we wanted plus the house, garage, tennis court and pool all with the feel that we wanted at the lower end of our budget. Am sure the kids will love growing up here and it will prove to be an amazing family home for us - this type of place was certainly my childhood dream. Thanks again for all your help in making it happen.
It was reassuring to have a plan put in place for the various potential outcomes, which gave us confidence in what was our final decision. We wanted to thank James for his insight and support in the process of identifying and negotiating the purchase of our new house. We were grateful for his support in what is a very daunting experience, and appreciate the research done in preparing our offer. It was reassuring to have a plan put in place for the various potential outcomes, which gave us confidence in what was our final decision.
We would happily recommend James to anyone who is looking to find their next home.
Steph and Andrew
Steph & Andrew
We will miss our regular calls and catch ups but look forward to engaging you on another purchase in the future. Dear James,
We are so grateful to you and the rest of the team for helping us to secure our new home. We still find it hard to believe that we now own such a wonderful house. You guided us to this result in a highly professional and admirable way - you manage the details with a systematic approach backed by appropriate data and, just as importantly, you manage the emotion of such a purchase in a way that is friendly, encouraging but firm when required!
We will miss our regular calls and catch ups but look forward to engaging you on another purchase in the future. We also have no hesitation in recommending you to our friends and colleagues.
Matt and Michele
Michele & Matt
You gave us the confidence that the process is not out of our control. Dear James,
Thank you so much for everything you did for us throughout the negotiation process! You gave us the confidence that the process is not out of our control. We still have to pinch ourselves to believe that we really got the house we wanted.
We'll be in touch!
Tali & Motti Gadish
We are touched by your honesty and dedication and we built trust quickly. To Dear Team James,
Thanks for everything. We are so impressed by your professionalism and excellent customer service and are so glad that we met James Buyer Advocates four months ago. Without you, it would have been impossible for us to get this fabulous home. We especially would like to thank James for everything you have done for us in last four months. You gave us a lot of professional advice by analysing the market and properties we were interested in. You answered our questions in detail and with a lot of patience. You provided much more help and support than we expected, and you guided us to find the property that really suits our family. We are touched by your honesty and dedication and we built trust quickly. We will definitely choose to engage you again in the future and strongly recommend your company to those who are looking forward to purchasing properties.
Sean and Nicole
Nicole & Sean Gu
Your professionalism and approach to the whole process Dear James,
Thank you very much for getting the deal (and me) over the line.
I was very impressed with your professionalism and approach to the whole process and really appreciated the assistance.
I look forward to moving in and enjoying the house and the neighbourhood.
Without your first class service, and attention to detail, we would not have been able to purchase To dear James,
Thank you, thank you and thank you. Without your first class service, and attention to detail, we would not have been able to purchase our Buckingham Palace of Brighton!!
Noel and I would have no hesitation in recommending your services, its brilliant.
With every best wish, Noel & Julie
Julie & Noel
We just didn't expect that today Dear James,
Thanks for everything. We have given this everything we have and we just didn't expect that. We are both VERY HAPPY.....
Craig knew that we had the deal team to make this decision. Dear James,
I am in utter amazement at the manner in which your team executed this process. Brenda and I keep going over the boardroom auction experience and your every move was calculated and definitive. That final $10k just blew the other bidder out of the water.
I just looked at you and nodded and the next thing we had it! The support given by you was immeasurable.
You all made a highly stressful, strategic and sensitive process transparent and powerful (and ultimately outstanding).
I cannot express my gratitude strong enough. We have the most amazing house and Craig knew that we had the deal team to make this decision.
Thank you thank you thank you. Cindy
Cindy & Craig
James, you and your colleagues were pivotal to us landing our house Hi James,
You may be interested to know (if you didn't already!) that the people who bid against us for our property have bought in the same street (much larger property) - so clearly they were prepared to go significantly further than we were in terms of spend.
Which reinforces to both Lucy and I that you and your colleagues were pivotal to us landing our house. Thank you again.
David & Lucy
James and the team were fantastic "We were aware that we needed help when it came to buying our family home. There is a lot of information out there and we found the whole auction process to be overwhelming. James and the team were fantastic at distilling down our requirements, prompting us to ask ourselves the right questions and preparing us for the Auction. We couldn't be happier with the result which would not have been possible without the team at James Buyer Associates".
Alana & Jack
you did a great job under hot competition at the auction Gina,
Thanks so much for all your help in the negotiation, you did a great job under hot competition at the auction. I can hardly believe that I will have such a fabulous home! Very exciting.
our bidding at the end was running on fumes, so glad the underbidders didn't increase $1000 as we were gone! Dear Gina,
Thanks Gina, Adam & Mal, we are feeling very good about the purchase now, but we were in a bit of shock Saturday because our bidding at the end was running on fumes, so glad the underbidders didn't increase $1000 as we were gone!
Will be very happy at the house for a long time! Thanks for all your help.
Andrew and Sarah
Andrew and Sarah
We thought your case studies for off-market purchases only happened to Dear James,
We would like to express our sincere thanks to you both for assisting us with our property purchase in Kew.
From start to finish we had the the utmost trust and confidence in you to deliver a result for our family. We thought your case studies for off-market purchases only happened to "others", so to go through the process ourselves in a hot market and get a great result has been quite an extraordinary experience.
James, your ability to guide us through the process, pull the deal together and stop the property going to auction was outstanding and we are still pinching ourselves at the result.
Your professionalism and the tools that you used to enable all of us to make informed decisions gave us confidence throughout. Much of the value of your service was in the "legwork" whilst reviewing each property we considered - not only did we receive solid information to favour a purchase, you also steered us away from properties for reasons that we would not have otherwise been aware of if we had been searching on our own. We also would not have been offered the opportunity to purchase this home without your strong relationship with local agents.
Above all, the honesty and dedication shown to our family, quickly built a trust and mutuality that we have not experienced before in this industry. We will not hesitate to engage you again in the future and would strongly recommend your company to anyone looking to purchase a home.
We look forward to showing you through the finished product when the renovation is completed!
Peter & Claire Taitoko
Claire & Peter Taitoko
We ve been really impressed with the professionalism, individualization of the advice for our needs, and wisdom you have brought to the process. Dear Gina and Adam G.
We are really happy with the result today. The auction itself was fantastic to watch, and I'm glad I wasn't bidding against Gina. But we appreciate we could only cap it off with that effort after all the hard and methodical work before.
We've been really impressed with the professionalism, individualization of the advice for our needs, and wisdom you have brought to the process.
We are very happy customers, and will be sure to recommend you all to our friends and colleagues,
Thanks again, Aidan and Ute.
Ute & Aidan Burrell
The value of James was the patience and knowing in negotiation that I don't think other advocates would have, it helped us to secure a favourable price in an ever changing market. The property we were interested in was passed in at auction, James stepped in, and the first thing they did was make sure we were really interested in acquiring the property, not from just an emotional point of view, but that it would really suit our growing family. They then engaged in an extremely patient and well informed negotiation with the agent on our behalf. We love the property and couldn't be happier. The value of James was the patience and knowing in negotiation that I don't think other advocates would have, it helped us to secure a favourable price in an ever changing market.
Lisa & David
Finally we won our desired house at a price that much lower than we have expected. My name is Roger Wang. My wife Grace and I had a memorable home buying experience with James Buyer Advocates in 31st of August, 2013. On this day, we bought our MontAlbert new home in the auction. We are very happy with the purchase. James Buyer Advocates' professional team gave us great help during the buying process.
James approached us by analysing the house's market value and explaining current market trend. Their patient and comprehensive explanations cleared up many our concerns and doubts. They dedicated to provide us as many information and emotional counselling as possible, in order to assist us making smart and sensible decisions. They were highly professional and due diligence. One thing that strikes our deepest feelings was, James repeatedly reminding us "Is this house really your dream home?” They were not only concerned about how to buy this house. As you know, if we eventually change our mind and don’t want to buy this house any more, all the work they have done may not be rewarded. Their attitude of stand for the client and walk in the client’s shoes has earned our trust.
Another thing that worth to mention is, in the interest of facilitating our verbal communication and understanding, James Buyer Advocates also arranged a Chinese interpreter for us. Interpreter Diane Wang was involved before, during and after the auction. This arrangement has made us feeling more at ease, and also brought a smoother and more comfortable communication for us with the agencies and the vendor.
Grace and I was very nervous before the auction, but during the auction, James team's accompany made us feel very confident and also very at ease. James as a bidder who represents us, kept calm, imperturbable and determined. His biddings held the rhythm of the entire auction. His determination and aspiration successfully defeated other bidders. Finally we won our desired house at a price that much lower than we have expected.
James Buyer Advocates is a reliable professional buyers' agent. Its' team has not only helped us buying a house, but helped us buying our dream home. We feel very fortunate to meet James Buyer Advocates. We would like to express our heartfelt thanks to all its' team members!
Grace Ruan & Roger Wang
great service to people who would not normally stand a chance at auction Hi James, It has been an absolute pleasure working with you all. All the best with your business - genius, you deserve great success, it provides a great service to people who would not normally stand a chance at an auction. My experience at each phase from commencement was superior. All of these tasks were accomplished with competence and integrity. Your bidding tactics were perfection. Furthermore, your service removes the ego and emotions out of the auction equation. But with all that said you were all patient, professional, empathetic and forthright in your approach and for that we are most grateful. We have no hesitation to recommend your services for buyer advocacy. We are ecstatic, most importantly I can continue to provide to...and those things you just can't put a price on. With sincerest gratitude, Dominique & Martyn King
Dominique & Martyn King
You both have paid for yourselves 5 times over today. Gina & Adam, we are still on cloud nine and even took the kids up to Milton Gray park for a kick and an ice cream in our new hood up on Glenferrie. We would never have achieved what we did without you. You both have paid for yourselves 5 times over today. Edwardian vision in Stonnington achieved - I still can't believe I am writing that!! We can't thank you enough, Lisa & Matt
Lisa & Matthew Saunders
We would never have managed to buy the property so stress free without your help! Hi James,
We really appreciate your guidance, invaluable knowledge and support shown to us in buying our new home.
We would never have managed to buy the property so stress free without your help!
Gillian and Lewis
Gilllian and Lewis
You asked us to place our trust in you from the outset and you made it very easy to do so. While we had considered using a buyers advocate previously, it was not until we missed out on what we thought at the time was a great home that we realised that we needed some assistance in making such a big decision.
You asked us to place our trust in you from the outset and you made it very easy to do so. At all times we felt that your goal was to assist us finding a great property, to make a good purchasing decision and, once we had made that decision, to ensure that we were successful come auction day. James you were excellent to deal with and very patient in trying to really understand was it was we were after. Thank you also James for all of the work you did leading up to the auction to ensure that we were fully prepared. James, it was great to see you in action on auction day and I am certainly glad that we were not bidding against you!
Overall, we would recommend your service to anyone. It is very easy to be sceptical of buyers advocates in general, however, this is a highly professional business that delivers on its promise. After searching for many years it seems to us that great properties do not come up all that often, so when they do you want to make sure that you have excellent advice and assistance to give yourself the best chance to purchase one of the good ones!
Thank you again for everything
We'd be happy for this to be used as a reference but request that we are not identified in any way.
Nonetheless we accepted the client’s right to complain. A client complaint was received for our tardiness in highlighting council documents relating to a flood plain.
We felt this complaint was harsh as the document was discovered by us as part of our due diligence which nobody else we are aware of actually does and it was sent to the client.
Nonetheless we accepted the client’s right to complain and accept we need to do better.
As this was discovered prior to completion of the home purchase the client was given the choice to not continue with the purchase – they chose to continue. After the job was completed the client was then given the option to not pay us, as they were obviously upset about this matter.
This was their response
This past week we remitted ?? as full and final payment for those services rendered in the purchase of our home (in accordance with the options you provided in your email of 1 June).
Whilst you had offered that we could elect not to pay anything this would not fairly reflect those areas where you did add value. It was never my intent to argue that no payment should be made. Other than for the lapses you are aware of we enjoyed working with your team.
Please thank the team for us.
I accept full responsibility for this complaint, which we had no compulsion to advertise, but felt we should. We are not perfect, but we try to be and we are transparent.
we really believe we would not have bought this house without you & the strategy. Thank you Gina & Mal, we are so so happy tonight and we really believe we would not have bought this house without you & the strategy.
Thank you again.
Linda & Matthew O'Keefe
It has been the best money spent with your service. Hi Gina, I am still smiling about the house and cannot wait till its all finished and we move in. It has been the best money spent with your service. I felt comfortable throughout the whole process. It is more than I ever expected. My words cannot express enough how grateful and thank you that you took this beyond a transaction and help me find a house that will be the beginning of our new life. Warm regards, T.Q. Malvern East
we sincerely appreciated the level, style and timeliness of communication delivered in preparing us for auction day and beyond. Dear Gina and Adam
We spent the rest of Saturday on Cloud 9 - hoping we weren't going to wake up - and shared the news with family the following day.
Ben and I really have much to thank you for, the auction photos, follow up documentation and contact, and most of all for being there with us through every step of that very short 10-day journey.
In this kind of situation, we are not open to "sugar coating", and sincerely appreciated the level, style and timeliness of communication delivered in preparing us for auction day and beyond.
We were also very impressed with how willing you were to work with us and your responsiveness given the little amount of time we gave you between our enquiry and the auction day itself, not to mention the high level of customer service you provided along the way. I hope that we were equally easy to work with.
Can I also take this opportunity to congratulate you both, as this is as much a win and a credit to you individually, and for your company, as it is for us.
Gina and Adam, once again, our sincerest thanks - we are very doubtful that we would have had this success without your services. We look forward to being in contact with you again soon, in preparation for settlement day.
Best wishes, Debra & Ben
D & B Liew
It was a journey (2+ years) and at all times, everything made sense, was completely logical and stress free. Mal, Gina, Guy and Adam,
I just wanted to say a big thank you to you all in assisting me with the home buying process.
The service you all provide is truly wonderful and is a credit to James Buyer's Advocates. Should they ever be required, I would unquestionably use your services.
As most of my dealings were with Mal, I would like to particularly thank the big man with the hat for his sterling work and tireless efforts.
Please use this email for any marketing purposes and feel free to put it on your website with my details.
I would be delighted to speak to any potential clients you may have and act as a referee.
One day we can have a drink and BBQ after its all renovated... one day....
best wishes and many thanks once again.
Amy Ting & George Koulouris
You have been an absolute delight to work with Hi Adam, You have been an absolute delight to work with over the past two or so years. We would not hesitate in recommending your services. Warmest regards, Claudia and David Pace
Claudia & David Pace
we know that without your help we wouldn't have got the result today Hi Gina, Adam, thank you again for all your help. It still hasn't sunk in yet, but it is exactly the home we were looking for when we started out last year. We really do appreciate all the help and support over the journey, we know that without your help we wouldn't have got the result today. Please pass on our thanks and gratitude to Mal and the rest of the team. Regards Murray & Voula
Voula Harlaftis & Murray Cliffe
we know we would not have made the decision without your input. Dear Gina, We are very grateful to you for your work last week - we know we would not have made the decision without your input. We are very confident that we have made the right choice and are very much looking forward to settling into the house. We will certainly be recommending James Buyer Advocates to others.
Toni & Rupert Sherwood
We are so pleased that we ended up not compromising on location Hi Gina and Mal,
We are all really happy with our new home and are so grateful for your support and research. We couldn't have done it without you.
Craig and I are so pleased that we ended up not compromising on location and really glad that we engaged you to help us.
Sharon and family.
Sharon & Craig Murphy
Having been unsuccessful at previous auctions, we are sure that it was your expertise which secured the deal. Dear Gina and Mal,
We are very happy to now be the owners of ... Street. Having been unsuccessful at previous auctions, we are sure that it was your expertise which secured the deal.
We would like to thank you for your professionalism, sensitivity and the sharing of knowledge. On the day of the auction we were relieved to be able to take a back seat and enjoy the show. Afterwards, we both said that we had
felt totally confident in your ability to achieve the best result possible. We shall certainly recommend you to our friends.
Valerie & Stephen
We are under no illusion that we could not have achieved that outcome without your guidance, expertise and in fact complete control of the process. Adam and Mal,
A short note to thank you both very much for our very successful outcome. Sally and I are both very pleased with the outcome of the purchase of 10 Weybridge St in Surrey Hills. We are under no illusion that we could not have achieved that outcome without your guidance, expertise and in fact complete control of the process. We have been very impressed with the manner in which you have addressed each of the homes we have considered and we have definitely enjoyed a level of comfort that we would otherwise not have experienced. A huge thank you to Mal for your approaches to the negotiations and bidding in the action moments at each of the auction at Barloa and the negotiations for Weybridge. They were very impressive. An even bigger thank you to Adam for the professional and supportive manner in which he has dealt with us over the last few months as our key contact, in particular his responsiveness and his gentle but firm guidance when needed. We were really very impressed. We look forward to sharing a glass of wine to celebrate.
We would have no hesitation in recommending you to our friends, family and acquaintances and would be more than happy for you to publish this email as a testimony on your website.
Sally & Peter McKelvie
They gave a very balanced perspective on all properties under consideration, including both negative and positive aspects We really appreciated Gina and Mal's approach – they really took the time to understand our requirements, some quite specific to our personal situation, and always kept us informed. They gave a very balanced perspective on all properties under consideration, including both negative and positive aspects, and even when there was very little on offer reassured us that we were still heading down the right path. We were always comfortable with their approach and confident they were working in our best interests. Their strategy on the day of auction was absolutely the right one for that particular situation, and we would not hesitate to recommend them to anyone considering engaging a buyer's advocate.
Sarah & Ian McLeod
Thank you for leading us though the whole process and for providing the information to allow us to make an informed decision. Dear Adam and Gina,
A big thank you for assisting us with the purchase of ... street! We still can't believe that after searching for so long we have at last found and secured our family home - we can now move on to the next stage in our lives.
Thank you for leading us though the whole process and for providing the information to allow us to make an informed decision. Despite the short period of contact your professional guidance has been invaluable, we are extremely happy that we engaged in your services - We will be recommending you to others.
Karman and Binh
Karman & Binh
Overseas buyer - we think that we probably ended up paying less and, moreover, we feel better about the whole thing.
just to reiterate what we said on the phone, we are very pleased with the process.. Sherene and I have done a "post-mortem" and we will never know what the outcome would have been had we done it on our own. However, you have provided us with more confidence and more certainty on what a reasonable process and a reasonable price was. This has removed a lot of heartache for us. Thus, we think that we probably ended up paying less and, moreover, we feel better about the whole thing. So thanks. We look forward to inviting you around for a beer.
Sherene & Andre
I would like to share with you my positive experience on contacting your Company "James" Dear Gina
I would like to share with you my positive experience on contacting your Company "James"
In July my partner and I purchased a property in Port Melbourne, on our "cooling off" which happened over a weekend... I panicked !!!!
Hence spent hours looking at the surrounding area and streets etc.
I came across, by default, your business !!!
Wished I had done so way before, I learnt so much and really liked the style.
I emailed and that's how I came in contact with Jacqui.
From my first contact with Jacqui ...
Jacqui's attitude, professional manner, listening skills, empathy
and her ability to handle my questions (I needed answers) Alleviated my angst immensely, at the same time always staying within the professional boundaries of your business.
Jacqui sent me information on how your business works and explained it thoroughly where I was able to appreciate.
She was truly amazing, enough for me to want to write to you and say so.
I would now recommend and talk about your business to my friends far and wide.
My background is nursing and have now been in sales for 15 years and my role is a national one and I travel heaps.
What that means is, I come across lots and lots of people and first contact is so crucial.
No doubt you would be so proud with Jacqui as part of your team.
Interstate buyer - It was an extremely professional exercise Gina
Thank you so much and please pass on our gratitude to Mal. We are all thrilled. It was an extremely professional exercise. Well done. I almost enjoyed it! Barbara
Barbara & John Hay
We feel that your confident approach at auction secured the property for a great price, so we are very happy. Hi Gina,
We've been enjoying reading your weekly market wraps and have been watching all the listings that have come up in recent months. We feel relieved and delighted that we purchased our house as nothing else has come close in that budget and location. Now we are looking forward to moving in.
Without guidance from yourself, Adam and Mal we actually would never have purchased that property as we would have thought it was out of our reach. You gave us the confidence to purchase a better property that would suit our family for the long term. We feel that your confident approach at auction secured the property for a great price, so we are very happy.
Suzie & Matt
Suzie Grant & Matt Roache
It was Pauline's first conversation with Gina on Monday night that helped convince us that buying so quickly was actually possible Hi Gina and Mal,
We just wanted to drop you a note to thank you for helping us to buy yesterday. We couldn't have managed it without you and we were very impressed with your research, support and of course, work at the auction itself.
The week was full of different emotions for us and you both helped us manage those emotions in different ways.
It was Pauline's first conversation with Gina on Monday night that helped convince us that buying so quickly was actually possible and that perhaps we weren't as crazy as we first thought. Mal's explanation of his bidding tactics and what might happen on auction day was impressive and gave us as much comfort as we could possibly have given the unknowns of the day itself.
You both worked very well together to convince us that the property was "…worth fighting for…" and that we should be prepared to dig deep if needed on the day.
Pauline Lee James Harris
There's no way I could have done any bidding at that auction Dear Mal and Guy
I'm so excited about my new house! You can't wipe the smile off my face! I'm so pleased with it and I'm soooo relieved it's mine, plus I can stop looking for a property. My weekends are mine again. I have a great feeling about this house and can't wait to move in. My visitors have gone home and I can start packing and organising straight away. In between glasses of champagne of course! I went around there yesterday and took a photo of it with the "sold" sign.
Thanks so much for your assistance, thoughts and guidance. Your advice was spot on and I greatly appreciate the work you both put in. Your service was impeccable! As you know, the property ticks every box for me.
There's no way I could have done any bidding at that auction, it was completely nerve wracking for me. I'm very glad I engaged you as my James Buyer Advocate. I enjoyed working with you and wouldn't hesitate to recommend you.
Many, many thanks!
Off Market was the go Adam and Gina you were both great right from the outset. You encouraged us to be more open in our views on what we should look for in a house and kept us positive throughout what can be an emotional journey. The level of communication throughout the whole process was excellent and we appreciated your willingness to keep us updated even outside of normal office hours. The advice during the inspections was very helpful and insights into the negotiation process when things appeared to be going off the rails was very reassuring.
Adam, we particularly appreciated your research and chasing when it came to getting to the bottom of the situation with the pool's approval certificates, arranging the meeting with the pool builder, liaising with the lawyers etc. Your help with this was invaluable. It was way beyond what we expected of your role, but without it I doubt we would have proceeded with the purchase.
You have set a benchmark in terms of service, and we cannot speak highly enough of you both and JBA. In fact we have already referred JBA to a couple of people, including our contact in nab's private bank who was after a buyers advocate that she could refer onto her clients.
Alison Rowe Mark Thomas
I spent 6 months looking for a suitable property for my folks and you found a fantastic one in two weeks. Dear Mal how can I thank you for all help. I spent 6 months looking for a suitable property for my folks and you found a fantastic one in two weeks. Thank you again for your advice & professionalism. The property is awesome & I cant wait for my folks to move in. Kind Regards Ornella
Ornella & Eric Mourant
From day one with you both we felt an automatic sense of relief and assurance that we would find our family home and sure enough you did but it is actually the dream family home we never thought we could buy. Hi Adam and Gina,
Well it has nearly been a week since we went into overdrive to purchase ... St, Malvern East and the realisation that we have purchased our ultimate dream has finally set in! We wanted to say a very heartfelt thank you for all your help, support and encouragement, however just don't feel that a "thank you" does justice for how appreciative we are.
When we originally contacted you we were in state of confusion and frustration with the property market, we were even looking at houses in Box Hill as we thought we were priced out of Stonnington. I can even recall early in our house hunting driving through our "dream" streets, which incidentally was the Gascoigne Estate, and getting angry at him for showing me houses we would never be able to buy!
From day one with you both we felt an automatic sense of relief and assurance that we would find our family home and sure enough you did but it is actually the dream family home we never thought we could buy. Adam, we loved your honesty and straight talk as it gave us certainty that you were speaking the truth and Gina, your knowledge, warmth and sense of calm was reassuring when things got under pressure.
So a MASSIVE thank you from Carl, Charlie and myself for helping us find a home to create family memories for years to come. Rest assured we will be going out of our way to recommend
our friends to you and this is one invoice Carl is most happy to pay!
Thank you so much again
Kerry & Carl
I felt that he was very honourable in advising me of this, rather than just serving his own interests. James Buyers acted on my behalf as a Buyer's Advocate to purchase a high-end property in October, 2011.
Mal James was at all times professional and did a lot of research pre-auction on this property.
Unfortunately, I was the under-bidder, as the property sold well beyond our expectations, but I must commend Mal on his handling of the situation.
I found it unusual for Mal to advise me that in future, I would need to find another Advocate, as it became apparent to him that the Agents knew he was acting on my behalf.
So to safeguard my future interests, he withdrew as my Advocate, so the Agents would not push prices to the limit we went to in the previous auction.
I felt that he was very honourable in advising me of this, rather than just serving his own interests.
I can highly recommend James Buyer Advocates.
On the day, the agreed strategy worked perfectly and all parties were happy so can’t be bad! Hi Adam, Gina & Mal,
Just wanted to take this opportunity of expressing our heartfelt thanks to you all for assisting in the purchase of our new house. Being ‘new’ to the country, it made a big difference to us having your professional approach. Also appreciate the honesty of the conversations. On the day, the agreed strategy worked perfectly and all parties were happy so can’t be bad!
Sian & Mark Searles
Thank you all for your assistance in purchasing our home in Brighton (wow, what a location!) Dear Mal & Kristen, As buyers sitting in Houston, Texas, your advice, honest feedback, support and guidance meant we were very confident spending more money that we ever have on a property as we felt we really understood what the value was better than for any of our other 10 or so purchases over the years.
I liked the way you went thru your process and highlighted the uncertainties; you pushed but accepted our decisions on what to bid. I never felt like you were rushing us, and you were patient as we determined what our real needs were.
Mal, a couple of your quotes stood out "you're following a 0.5% strategy" "you're approach will result in you buying a house no-one else wants!" I will never forget the effect these had on us. You all provided very responsive service, we went from nothing to bidding twice in relatively short time as Samantha and I firmed up our personal needs and wants. We felt like we were your only clients, such was your excellent support.
Samantha & Robert Zammit
Your fee was earned and saved many times over Mal,
Thanks again for your help in buying our new home.
Your team did a great job in keeping us fully informed through the process and continually challenged us in terms of our thinking and decision making.
Importantly, you helped us avoid making the wrong decisions as well as ensuring we made the right decisions.
When it came to the pointy end, you made sure that we bought the right house at the very best price that we could.
Your fee was earned and saved many times over.
Please pass on my thanks to Adam and Gina and I owe you all a coffee!
Malcolm, Liam & Hugh Flanagan
Thank you for your consistent service, thorough research and honest advice over the last 15 months. Dear Mal, Kristen, Adam and Gina,
Thank you for your consistent service, thorough research and honest advice over the last 15 months.
We are thrilled with our new home, happy with the price we paid and, thanks to your team, the whole process of buying the home was relatively stress free!
Right from the start, we were very comfortable working with you and appreciated your "up front" and professional approach.
Our only frustration has been the modest supply of homes on the market that fitted with our ideal, but I'm pretty sure, even though you have a huge influence in the real estate game, even you can't influence that!
Narelle and Nick
Nick and Narelle
The new owners said that they took note of your rating and summary, and that gave them confidence. Hi Mal,
As you know we are a big fan of your website and we sold our house on Saturday (as you know).
The new owners said that they took note of your rating and summary, and that gave them confidence. So, thanks to you and your excellent website. We have a 150 day settlement, so that gives us time to look for a new place. Anyway, thanks again.
PS ????? from ????? bought our house (for himself).
Dr David Weissman.
Thanks for your help in the negotiations and keeping the price at a level we believe is appropriate for our circumstances. Hi Mal & Gina,
We have 2 parents/parents-in-law who are extremely excited about the purchase and upcoming relocation, so much so that they made 2 trips passed the house today! We are now just counting down the days until settlement.
We truly appreciate the way you managed the negotiation and purchase strategy with the real estate agents. Dear Guy, After 4 years overseas it was good to be able to rely on the services of James Buyers to provide a balanced view of the tangible and intangible aspects of purchasing a family home in the Melbourne market. The rating system and review process certainly managed to provide increased clarity to our search and allowed us to narrow the potential targets.
Heather & Chris Davis
Quite simply, we wouldn't have bought the house without you. We wouldn't have heard about the property, wouldn't have looked at it, wouldn't have clearly assessed its short and long term potential for us, and certainly wouldn't have secured the property at a very hotly contested auction! We are both very methodical people and particularly appreciated the logic and clarity of your property rating system and, at the "pointy end" of things, the very detailed valuation which allowed us to arrive at the auction with well organised finances. Important though all these numbers were, your warmth and humour Adam, was probably of equal importance.. I, in particular, was so uncomfortable with the concept of using a buyers advocate but quickly felt that you were taking the time to listen, understand and ultimately help distill exactly what we were looking for in a family home. It was a very respectful and supportive process.
Cathy & Dean
We love the house and we're so glad we got it - for a great price too! We always felt we were in safe hands, and your depth of knowledge and attention to detail gave us confidence throughout the process. We especially appreciate your willingness to go the extra mile, and the professional level of service from yourself and the team.
Anna & Josh
You asked us to trust you, and in return, you helped sharpen our focus on the fundamentals Dear Mal & Guy,You asked us to trust you, and in return, you helped sharpen our focus on the fundamentals of a number of key properties. This was the beginning of an education process, one that challenged us to fully consider the emphasis we placed on various needs. We were overwhelmed to have bought a better home, in a better position, for a better price then we had dreamt possible. You can't really ask for more than that.
R & A Smith
mont albert north
Learning when to say no to seems more important than what to say yes, and you helped us figure that out. Kristen & Adam, we have really appreciated your honesty. It really helped us. Learning when to say no to seems more important than what to say yes, and you helped us figure that out. Thanks for finding the extra time to give us your valued opinions too.
Tanya & Campbell
As expats living in Singapore we were faced with specific challenges in purchasing a home in Melbourne. Dear Mal & Kristen,Trying to purchase a property from overseas is fraught with potential difficulties but you made the process seamless. As we got to know you we felt confident in your assessments and you were able to be very forthright with us. Many times we asked you to look at properties for us that looked great on the real estate pages but were not so good on closer inspection. Many times you said "This is not the right property for you", "You can do better than this". Your advice proved invaluable.
Cindy & Jan
Many friends and family have asked us why we paid for help to find and buy our new house and more importantly they ask 'was it worth it?', we answer with a unanimous 'best money we ever spent!'. Kristen and Mal helped us by
- getting us clear about what we wanted & needed
- keeping us realistic about what and where we could buy within our budget
- stopping us make mistakes by refocusing us on our identified needs
- acting as a common sense sounding board when it was decision time
- dealing with the real estate agents for us
- helping us get clear on what we should expect to pay for different properties
- taking care of auction day and buying our home
Simone & Stuart McDonald
Mal and his team are all about making sensible, well thought out decisions using their intricate knowledge of the real estate market and how the buying process works and dealing with all the tricks agents use that we would have no idea about. They are diligent, patient, incredibly thorough and willing to put in as much time as it takes to get you the right home. The house we ended up purchasing was an "off market" one which we only found out about because Adam had spoken to an agent. As soon as we walked in we knew we had to have this house and within a week it was ours.
Gary & Jane
I just wanted to drop you a note to say how much we're enjoying our new house. As time goes by we appreciate it more and more - it has been extremely practical and successful, and works so well for all of us, including the menagerie of animals! By the end of the year we will be adding another two to our family as I'm expecting twins. We're absolutely thrilled with the news, and of course thrilled that we bought somewhere with enough space to accommodate a family of 6!! So thank you - all of you - for all your hard work on our behalf. We really appreciate it.
Stephanie & Carey
What we both appreciated the most was your very frank and objective feedback. Your sagely "happy wife happy life" advice was very sound, and meant we could move on and look at other options. I think it saved a lot of long conversations! When the home we purchased with you finally came on the market, your guidance through the process was invaluable. I certainly had become less confident in global markets and the direction the property market was heading. Now that we own it we are incredibly pleased, excited and happy with the decision. The rigour and diligence that you showed made it significantly easier for us to make an informed decision that resulted in a great outcome for our family.
Dean & Linda
Your system of clarifying our needs and getting to know us made us feel very comfortable working with you and putting our trust in you. It was very comforting to know that we had an expert really looking after OUR interests instead of real estate agents (of very high quality and repute of course) who are obliged to look after vendors' interests..On the day of the auction we were so glad that we were not bidding and negotiating! Almost 2 months to the day since we engaged you, we bought our dream family home. A magnificent Victorian home in a lovely quiet street, moments from transport, parks and shops.
Nathaniel & Nicki
Your service was professional, and at all times I felt my interests were important to you. I found Mal and Adam trustworthy, diligent, open and honest and your ability to resolve the difficulties was very reassuring and expertly done. The time spent looking at a broad range of properties allowed me to make a more informed decision and ultimately the outcome was perfect for me.
Not having dealt with a buyers advocate in the past I was a little unsure as to the process and what to expect, but your communication, knowledge and impeccable negotiating skills helped us secure the property we wanted at a good price.
Matt & Sarah
We admired the way you conducted the auction and also for your personal compassion and understanding of all of us in the time up to, and, after the auction. We could not have asked any more of you or Mal, and we would highly recommend you both singly and together to anyone who would seek our advice. We will be reading all the advice you sent through also, and must say, that so far, this has been the easiest purchase Ron and I have ever done in our years together.
Although I think we remained in denial for a lot of the pre-bid phase it can only be said that your advice on the ultimate selling price was always accurate. We thank you for your considered and accurate advice, from the very beginning you gave us an accurate range of the likely selling price, for the extensive research you provided in assessing the property and indeed the assistance and the process you established to interview agents in order to assess the reasonable market value of our property. We were also particularly appreciative of your early arrival prior to the auction time and running us through the strategies and expectations of the process that would lie ahead. There is no doubt that when we gather ourselves and re-enter the process, we will be reaching out to yourself and to your team to assist us in the next campaign. (We have since bought for them)
Lyndon & Helen Hayward
Having little to no knowledge of the property market in Melbourne, I decided that getting a buyer's advocate was my best option to ensure I didn't get taken for a ride. Mal James did more than just ensure I got the best deal. He gave me invaluable tips about price estimation of land in my selected area: the floor plan; land price / size ratio; what to look for in terms of investments; best places to look; and the style of home in Melbourne compared to my home town. I sat down with Mal initially to discuss my needs and budget and from there Mal went in search of the ideal property. The months of looking and expenses paid out were all worth it. I imagine searching for myself, in the hard, fast and very competitive Melbourne market, I would have either given up or paid too much for an average property along the way. The investment of using a buyers advocate such as Mal, was priceless for the time, money, stress and results.
To be able to talk to someone who had no emotional attachment to the situation was of enormous benefit in helping us make our final decision. After numerous discussions with you, we felt comfortable with our situation, basing our decision on a more financial level rather than an emotional one. We were extremely impressed with your professionalism and your ability to channel our thoughts away from our emotions and focus on the property from an "investment" point of view. The advice you gave was clear and to the point and made sense in every way.
It was the first time we had purchased commercial property, and we greatly appreciated your guidance, frank and straightforward explanation of the processes involved and especially your patience in both dealing with us and also real estate agents acting f We looked at a number of properties, with your guidance and assistance. We even made an offer on one property, only to miss out due to the (unpredictable) actions of the vendor's real estate agent. We felt quite 'low' at that time, but you provided a great deal of encouragement, and we persisted. Eventually, we found another property, which provided an even greater opportunity than we initially planned for.
We would like to confirm our overall happiness and pleasure in your efforts and success in not only finding, purchasing and outbidding a bunch of enthusiastic buyers for our new house in Surrey Hills. You were able to get us into an ideal home within two months of employing your company. We had been the under-bidder on at least five occasions. It was so pleasing to not only obtain our property within our maximum elected price range but to also knock out a bidder from Sydney who was obviously very annoyed with your tactics as mentioned to us by the selling agent.
Ken & Janine Franklin
Just over a year ago you negotiated the purchase of our little place. One of the units opposite ours (ie with the back courtyard backing the railway line and the crossing about 3 units up - the side you wouldn't let us buy on), which is exactly like ours, recently went on the market and sold at the first open inspection for considerably more. Thought you would like to know, and another very big thank you from the Happy Hippies.
Mal's style clicked with us immediately. Straight down the line, open, genuine, laid back, confident but most importantly honest. Mal did not baffle us with promises of immediate purchases in the best suburbs at low prices - we knew we had some work to do. It became clear very early on that Mal was prepared to tell us if he thought our opinion was off the mark, not within market conditions or just simply over exaggerated. We looked at a lot of properties & quite often the three of us had different opinions about places, which made for all the more fun. Overall we are 100% confident that we would not have been able to secure our home without the assistance of Mal. We trusted him completely & have full faith in his ability to advise & direct on one of the biggest purchases that we will ever make.
Andrew & Michelle Peterson
You were right it was (almost) the best week of my life!!! Thank you SO much for your help & guidance and tremendous professionalism. I have really appreciated the way in which this whole process has progressed. Of course the outcome is wonderful and to have it all happen so smoothly without any fuss or drama is an added bonus. I certainly have been singing your accolades to everyone who comes within Cooee of me. So from the bottom of my heart thank you very much.
Mal James provided a property advisory service of a high professional standard. The 'Property Report' was very useful and detailed a broad range of issues and market information on the house we eventually bought. We found Mal's input into sales negotiations particularly valuable and it was most reassuring to have his expertise in this area 'on hand' at the time of auction. We would recommend the services of Mal James to anyone looking for a professional buyers advocate.
Kevin & Judy Mullen
Mal did the entire running around as regards phone calls and paperwork and made a potentially stressful situation completely stress free. In fact, all we did was inspect the property and sign the contract. We are convinced that had we not adopted the strategy Mal advised, and tried to buy the house at auction we would not have been successful as we're sure it would have gone over our budget. At all times Mal was friendly and helpful. He acted with complete professionalism and was always available to talk things through. We would strongly recommend engaging the services of James Buyers Advocates.
Rachel Kenyon & Max McGrath
I am over the moon with the house I have purchased, which I have no doubt eventuated because of your involvement. Thanks to your guidance and good advice. I enjoyed the process enormously from start to finish. Once you identified a property that met your strict criteria, you then proved to me through various methodologies the value of the property, and that it would be make a great investment at the right price. The value you add to the process is not just in what one buys, but also in what one doesn't buy along the way as a result of your guidance. In acting as my buying agent at the auction the tactics you employed along with your firm and confident bidding psyched out prospective bidders allowing me to purchase I believe below what I may have done otherwise.
Knowing we had a professional working for us took a great deal of stress out of the whole process. Mal's support was invaluable when we eventually did find a property we wanted to buy. The background information he was able to obtain through his contacts and his detailed property report were both very helpful. We went in to (the auction) really well-prepared, and as confident as we could be that we had done all we could. We were extremely pleased with the outcome. Buying a property can never be totally stress-free, however in our case Mal was able to minimise this. The knowledge and support given throughout made the relatively small cost worthwhile.
Linda & David Wollan
We could not have bought our home in Melbourne, particularly from a distance, without Mal's help. The advantage of having your 'eyes open and ears to the ground' on our behalf, was a real bonus in a process made a great deal less complex than if we had not had access to your local knowledge, contacts and research resources. We achieved a very good outcome (via your patient negotiations, of course) and one that met the majority of the needs you so diligently reminded us about whenever we got sidetracked!
Julie & Richard Levine
You helped us clarify our goals regarding purchasing the property and importantly discussed the worst-case financial scenarios. From there we could then understand the sensible price needed to buy the property. We were comfortable coming up to auction with the big decisions already made in advance. At the time of signing, it was great to have a knowledgeable party on our side to catch any errors and to oversee the various steps involved which seemed to occur at a rapid speed. Your in-depth knowledge of buying and selling property saved us thousands of dollars on the day and we are very grateful.
Not being based in Melbourne meant that I absolutely needed to trust someone on the ground, and Adam was fantastic in this regard, saving me considerable stress. You really took the time to understand our needs and kept me focussed and patient. As a result of this, we have bought a house that we are truly delighted with.
Craig Jeffrey Carr
Engaging Mal turned out to be one of the best decisions we have ever made. With just a little over a week until auction day, Mal provided a very substantial report identifying the strengths and weaknesses of the property, plus their opinion as to the likely price range on auction day. On the day, against fierce bidding, Mal stuck to his auction plan and was eventually able to secure the property for us, and within budget. We are indebted to Mal, not only for his skilful bidding tactics, but also for his pre-auction advice, his counsel during post auction proceedings and for his encouragement.
John & Dianne Lockwood
Mal, led us through the process in a logical concise manner where it became obvious to us that the decision should be to buy the property. Your handling of negotiations was superb...the Vendors could do nothing else but accept our offer. It made good sense to them and us. Prospective purchasers think with emotion and whilst you took that into consideration, you also guided us very gently in the right direction. We are proud to say that in the property game you are our "trusted Advisor".
You equipped us with knowledge that gave us confidence in the decisions we had to make in the emotional and stressful environment of selling our home and purchasing a new one. You put much thought into developing strategies and your negotiating skills, under pressure, were outstanding. Your calm disposition was employed to our advantage while being reassuring to us. And you were always willing to "go the extra mile for us". We truly believe that we would not have been successful without your expert counsel, especially at the crucial moments.
Stephen & Lisa Ring
Your firm did everything it said it was going to do and more. You told me what I needed to know, when I needed to know it, whether or not I wanted to hear it. That advice has been completely invaluable. Your bidding was *incredible* to watch! I wouldn't have had the expertise or presence of mind to achieve that result on my own (and I will *never* bid against you!). I put a premium on being professional and ethical, and really appreciated the fact that Mal James operates within those parameters.
Although we considered ourselves as educated buyers, we are very confident that we could that we would have either paid more for the home we bought or missed out on it altogether if you and your team had not acted on our behalf. You understood our needs immediately and worked objectively to help us assess each property, always acting as the sound voice of logic and reason. Your reputation within the industry as the leading advocate, your business ethics and the respect given to you by agents was very evident. You also stepped us through the paperwork and led the formal processes associated with buying a home, giving us a real level of comfort that everything had been covered off.
Damien & Michelle Bourne
Mal and his team were well worth the investment; we have a beautiful home in a great location and at a good price. Living overseas and purchasing property (not just any property - our first home) is quite a daunting prospect. We couldn't rely on online photos and didn't want to put pressure on family and friends helping us out (what if they got it wrong?). The process and guidance that Mal and his team provided meant that we didn't rush into something that wasn't quite right for us. With being such a long way from home, we were concerned that we wouldn't know a good deal from a bad deal. Mal and Kristen made this analysis a lot easier, providing their experience and good comparatives to ensure we knew what constituted a good deal and what would be to high a price to pay. On auction day the team prepared well, used their experience and the result turned to our favour. After the auction Mal and Kristen took care of the paper work and ensured there were no irregularities and continue to ensure that we are doing everything we are meant to.
Kate & Brook Logan
My experience with Adam and JBA resulted in a great start to my investment portfolio, giving me the potential to acquire additional properties in the very near future, for all of which, I will be seeking Adam's expertise. Adam's years of experience as an Architect and conducting building inspections, proved invaluable when it came to assessing the potential for renovations, additional costs that may arise and recognising the cardinal aspects of what will be most profitable and advantageous for me in the future. This process educated me along the way to be able to see through the superficial aspects, to the fundamentals of what makes a great investment property and with Adam always keeping me well informed and maintaining regular contact. I ended up purchasing a property in a great area, for less than the asking price.